B2B/B2C SaaS Platform for Electric Vehicle Infrastructure
Led the development and implementation of a comprehensive B2B and B2C SaaS platform focused on electric vehicle charger installations for Florida Power & Light Company. This platform revolutionized how suppliers, contractors, and customers interact with EV infrastructure deployment.
The platform serves as a comprehensive ecosystem for managing the entire lifecycle of EV charger installations, from initial application to final commissioning. Through strategic feature development and user-centric improvements, we've achieved remarkable results: reducing customer call rates from 55% to 22% while growing the customer base from 3,954 to 11,861 users (Jan 2024 to Jun 2025) - nearly a 200% increase in customers with dramatically improved service efficiency.
Visual progress tracking with real-time updates, contributing to dramatic call volume reduction.
Streamlined onboarding reducing webform referrals by 82% while supporting rapid customer growth.
Comprehensive self-service resource enabling 3x customer growth without proportional support increases.
Proactive text updates reducing customer-initiated contacts and improving satisfaction.
AI-powered validation to prevent poor quality image submissions and reduce processing delays.
Seamless navigation between FPL and EVolution apps for integrated energy management.
Single sign-on using existing FPL.com credentials to simplify user access and reduce support overhead.
This project demonstrates my ability to lead complex SaaS platform development, drive user engagement, and deliver significant business value through strategic product management.