EV Charger Installation Platform
B2B/B2C SaaS Platform for Electric Vehicle Infrastructure
Project Overview
Led the development and implementation of a comprehensive B2B and B2C SaaS platform focused on electric vehicle charger installations for Florida Power & Light Company. This platform revolutionized how suppliers, contractors, and customers interact with EV infrastructure deployment.
The platform serves as a comprehensive ecosystem for managing the entire lifecycle of EV charger installations, from initial application to final commissioning. Through strategic feature development and user-centric improvements, we've achieved remarkable results: reducing customer call rates from 55% to 22% while growing the customer base from 3,954 to 11,861 users (Jan 2024 to Jun 2025) - nearly a 200% increase in customers with dramatically improved service efficiency.
Key Achievements
Platform Features
- • Real-time installation status updates
- • Visual progress representation
- • Pending requirements display
- • Only 7-37 monthly call mentions since launch
- • Clarified qualification steps
- • Improved disqualifier messaging
- • 82% reduction in webform referrals
- • Accelerated customer growth support
- • Single source of truth for EV questions
- • Comprehensive self-service resource
- • Supports 3x customer base growth
- • Maintains consistent service quality
- • Timely installation process updates
- • Proactive issue resolution
- • Reduced customer-initiated contacts
- • Enhanced communication experience
- • Automated image quality assessment
- • Reduced back-and-forth communications
- • Improved application processing efficiency
- • Prevention of poor quality submissions
- • Single sign-on with FPL.com credentials
- • Deep linking between FPL and EVolution apps
- • Integrated energy management experience
- • Reduced credential management overhead
Technical Implementation
Platform Architecture
- • Cloud-native SaaS architecture
- • Microservices-based design
- • API-first development approach
- • Scalable database infrastructure
Security Features
- • End-to-end encryption
- • Regular security audits
System Integrations
- • FPL utility management systems
- • Third-party contractor platforms
- • Payment processing systems
- • Regulatory compliance databases
User Experience
- • Responsive web application
- • Mobile-optimized interface
- • Intuitive dashboard design
- • Real-time notifications
Platform in Action
EV Status Tracker
A "pizza tracker" style visual interface that gives customers real-time visibility into their EV charger installation progress. Users can see exactly where they are in the process and what steps remain, dramatically reducing the need for support calls.
Customer Self-Service Portal
A comprehensive self-service portal enabling customers to manage their EV charger installation journey. Access FAQs, upload required documents, and track progress—all without needing to contact support.
Supplier Management Portal
B2B interface for contractors and suppliers to manage installations, submit documentation, and coordinate with customers and FPL teams. Streamlined workflows reduced processing time and improved satisfaction across all stakeholders.
Supplier Portal Interface
Development Roadmap & Impact
Completed Initiatives
EV Status Tracker
Visual progress tracking with real-time updates, contributing to dramatic call volume reduction.
EVolution Enrollment Flow
Streamlined onboarding reducing webform referrals by 82% while supporting rapid customer growth.
EV Support FAQs Repository
Comprehensive self-service resource enabling 3x customer growth without proportional support increases.
SMS Communication System
Proactive text updates reducing customer-initiated contacts and improving satisfaction.
In Development
OCR Image Quality Validation
AI-powered validation to prevent poor quality image submissions and reduce processing delays.
FPL Mobile App Deep Linking
Seamless navigation between FPL and EVolution apps for integrated energy management.
Federated Login System
Single sign-on using existing FPL.com credentials to simplify user access and reduce support overhead.
Results & Impact
Interested in Learning More?
This project demonstrates my ability to lead complex SaaS platform development, drive user engagement, and deliver significant business value through strategic product management.