Comprehensive security enhancement for 6 million consumer accounts
Led a comprehensive overhaul of FPL's authentication system, enhancing security for 6 million consumer accounts while simultaneously improving user experience and reducing friction in account access processes. This critical initiative balanced the need for robust security with user-friendly design.
The project encompassed both security enhancements and user experience improvements, implementing modern authentication standards including Multi-Factor Authentication (MFA), One-Time Password (OTP) capabilities, and more stringent password policies while ensuring clear communication and smooth user flows.
This initiative directly supports FPL's digital transformation goals and customer growth strategy by providing a secure, accessible, and user-friendly authentication experience that scales with the expanding customer base.
This project demonstrates my ability to balance robust security requirements with excellent user experience design, implementing enterprise-scale authentication solutions that protect millions of customer accounts while maintaining usability and accessibility.