PIC Search Enhancement
Participating Independent Contractors Search Optimization
Project Overview
Led the enhancement of the Participating Independent Contractors (PIC) search functionality, focusing on improving operational efficiency and user experience for customers seeking qualified contractors for EV charger installations and other electrical services.
The PIC Search system serves as a critical tool for connecting customers with qualified independent contractors in their area. By implementing targeted improvements to search efficiency and user interface design, we significantly reduced the time required for customers to find and contact appropriate contractors.
These enhancements directly support FPL's growing customer base and contribute to faster service delivery, particularly important as the demand for EV infrastructure continues to expand rapidly.
Enhancement Highlights
Search Enhancement Features
- • One-click calling from search results
- • Mobile-optimized phone number display
- • Reduced friction in contractor contact
- • Improved customer conversion rates
- • User history-based field pre-population
- • Reduced manual input requirements
- • Faster search completion times
- • Improved user experience flow
- • Improved search algorithm performance
- • Better contractor matching accuracy
- • Reduced search result processing time
- • Enhanced filtering capabilities
- • Intuitive interface design updates
- • Clear contractor information display
- • Responsive mobile-friendly layout
- • Accessibility compliance improvements
- • Faster service delivery to customers
- • Improved contractor utilization
- • Enhanced customer satisfaction metrics
- • Support for growing customer base
- • Reduced page load times
- • Optimized database queries
- • Improved system responsiveness
- • Enhanced scalability for growth
Implementation Details
Interface Improvements
- • Clickable phone number implementation
- • Smart field pre-population logic
- • Responsive design optimization
- • Improved visual hierarchy
Search Optimization
- • User history tracking and utilization
- • Intelligent default value setting
- • Reduced form completion time
- • Enhanced search result relevance
Performance Enhancements
- • Database query optimization
- • Caching strategy implementation
- • API response time improvements
- • Load balancing optimization
Scalability Features
- • Horizontal scaling capabilities
- • Efficient resource utilization
- • Future growth accommodation
- • Monitoring and analytics integration
Results & Impact
Enhanced Search Interface
Interested in Learning More?
This project demonstrates my ability to identify and implement targeted improvements that enhance user experience and operational efficiency, supporting business growth through better customer service delivery.